Shipping policy

Shipping Policy

At Mango Petals, we are committed to delivering a smooth and reliable shopping experience. This shipping policy explains how your order is processed, shipped, and delivered so you always know what to expect.

Order Processing Time

Once you place an order, our team begins preparing it for shipment as quickly as possible.

  • Standard processing time is 3–5 business days.

  • On average, most orders are processed within 1 business day, thanks to our efficient fulfillment system.

Please note that processing times may vary slightly during holidays, sales, or high-order periods, but we always work to keep delays to a minimum.

Shipping Origin

All products are shipped directly from our fulfillment partner in the United States.
 This ensures:

  • Faster delivery

  • Better tracking visibility

  • Reduced risk of customs delays

Your order stays within the U.S. from start to finish.

Shipping Methods & Costs

We believe shipping should be simple and transparent.

  • Most orders include Free Shipping, automatically applied at checkout.

  • Some products may have variable shipping options, depending on weight, location, or special packaging needs.

Any shipping cost (if applicable) will always be clearly shown before you complete your purchase, no hidden fees.

Estimated Delivery Time

After your order has been processed and handed over to the carrier, the average delivery time is:

  • 4–5 business days within the United States.

This timeline may vary based on your location and carrier conditions, but most customers receive their orders well within this window.

You will receive tracking information via email as soon as your order ships, so you can follow your package every step of the way.

Order Fulfillment Quality

We work with a fulfillment center that maintains a 98.8% fulfillment accuracy rate.
This means your order is packed, handled, and shipped with high standards of care and consistency.

Their refund rate of only 0.4% reflects strong reliability and product quality.

Lost, Delayed, or Damaged Packages

While rare, if your package is delayed, arrives damaged, or does not arrive at all, please contact our support team. We will:

  • Investigate the issue

  • Contact the carrier if needed

  • Arrange a replacement or refund based on our refund policy

We are here to ensure you receive your order without worry.

Customer Support

If you have questions about your order status or shipping timeline, feel free to reach out. Our goal is to make your experience smooth, clear, and stress-free.